FAQs - Install/Upgrade/Administration

1.  How to size storage for my backups?

Refer to the Backup Sizing section in the Backup and Restore guide for more details.

2.  How to do a factory reset? What does it do?

To reset the appliance to the factory default you can use sdkms_cleanup.sh script available under /opt/fortanix/sdkms/bin/.

3.  What is the default PKCS#11 log rotation policy?

Fortanix DSM cluster logs used for system debugging are now rotated by default to prevent disk space issues. They are rotated at 1G and maintains two previous/rotated logs.

4.  How to interpret the appliance uptime that is displayed?

The uptime shown in the IPMI WebUI is the total uptime of the server since it was built.

5.  What are the different FIPS level Fortanix DSM supports?

Fortanix DSM supports FIPS Level 3.

6.  How to capture support data that will help in easy debugging?

From Fortanix DSM 3.23 release the following script can be used to debug faster.

/opt/fortanix/sdkms/bin/support_dump.sh --node-info
sudo /opt/fortanix/sdkms/bin/support_dump.sh --cluster-info

This will generate support dump under /data folder.

7. Does the Disaster Recovery (DR) node need to be joined to the cluster during an upgrade?

No, it does not have to be joined during an upgrade of the cluster. Please refer to the DR node upgrade process described here <link TBD>.

8. Can the DR node be upgraded independently from the cluster?

A DR node is not upgraded separately.  Follow the process here <link TBD>.

9. What events would change the key used to restore backups on a DR node?

Performing a Cluster Master Key (CMK) rotation on the cluster would require the DR node to be wiped and joined again. 


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