---
title: "Fortanix Support Sign Up Process"
slug: "fortanix-support-sign-up-process"
updated: 2026-08-06T10:14:37Z
published: 2026-08-06T10:14:37Z
canonical: "support.fortanix.com/fortanix-support-sign-up-process"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://support.fortanix.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Fortanix Support Sign Up Process

## Introduction

This article describes the steps to sign up and create an account in the Fortanix Support Portal.

## Sign Up Steps

1. If you are a new user and want to access the Fortanix Support Portal for announcements, software downloads, and service requests, go to [https://fortanix.zendesk.com/hc/en-us.](https://fortanix.zendesk.com/hc/en-us)
2. Click **Sign up** in the “**Sign in to Fortanix**” dialog box to self-register.

![](https://cdn.us.document360.io/c3bd85d2-4ad8-4d85-9f60-f1c168a3aad9/Images/Documentation/SignUpSupport2.png)

**Figure 1: Sign up**
3. In the “**Sign up to Fortanix**” dialog box, fill your name and email address and click **Sign up** to submit the request.

![SignUpSupport4.png](https://cdn.us.document360.io/c3bd85d2-4ad8-4d85-9f60-f1c168a3aad9/Images/Documentation/signupsupport4.png)

**Figure 2: Sign up Keyboard shortcuts**

> [!NOTE]
> NOTE
> 
> - For new customers (organizations) it will take 1-2 days to process and create new accounts. In the interim, you can contact Fortanix support by email: [support@fortanix.com](mailto:support@fortanix.com).
> - Fortanix support is organized by Product Documentation, Service Requests, Software Downloads, and Training categories. A user login is required to access Service Requests and Software Download sections.

> [!TIP]
> TIP
> 
> To subscribe and be notified by email when a new article or Software Release is posted, click **Follow** as shown below:
> 
> ![](https://cdn.us.document360.io/c3bd85d2-4ad8-4d85-9f60-f1c168a3aad9/Images/Documentation/SignUpSupport3.png)
> 
> **Figure 3: Follow and subscribe**

## Related

- [Fortanix Support](/fortanix-support.md)
- [Azure Key Vault Group Setup](/fortanix-dsm-azure-key-vault-cdc-group-setup.md)
- [AWS KMS Bring Your Own Key](/fortanix-dsm-aws-kms-byok-bring-your-own-key.md)
- [How do I Check the Fortanix DSM SaaS Status in Real-time?](/how-do-i-check-the-fortanix-dsm-saas-status-in-real-time.md)
- [What does Fortanix DSM SaaS Offer?](/what-does-fortanix-dsm-saas-offer.md)