Fortanix Key Insight - Cloud Connection Troubleshooting

When a Federated Authentication (Fed Auth) mapped to a cloud connection has expired, a RESCAN attempt fails with Failed to start a new scan. Failed connection credentials test. Check your credentials and try again. error.

Perform the following steps:

1. Reauthorize the authentication from the Connection tab or the Authentication tab.

2. After reauthorizing, perform the RESCAN.

For more information, refer to Fortanix Key Insight - Getting Started With Cloud Connection.

If you edit a cloud connection while Fed Auth has expired, the identity provider configuration is not auto-selected and provides an Unable to assume role with web identity. Ensure your credentials are valid or retry the operation. error.

Perform the following steps:

1. When editing the connection, manually select the correct authentication in the Select identity provider configuration field.

2. Reauthorize the authentication before saving changes.

Large dataset scans may occasionally fail to display all items, showing the error message: Failed to load items.

Click RETRY and allow the page to fully reload before proceeding.

If a Fortanix Data Security Manager (DSM) connection is mapped to a Key Management Service (KMS) that remains in a Pending state, attempting to update the associated cloud connection will fail with the error: Unable to update cloud connection. dsm account id must be set.

Ensure the associated KMS connection is in a Connected state before updating the cloud connection.

For more information on updating the cloud connection, refer to Fortanix Key Insight - Getting Started With Cloud Connection.